FAQs

Why didn’t I receive a confirmation email even though the website indicates my order has been successfully processed?

RedRate offers a no handling fee option for all online orders paid directly online, regardless of the amount. However, for online orders where customers choose to pay in cash at the store, a handling fee of AUD 5 per transaction is applied. We encourage our customers to take advantage of our direct online payment option to enjoy fee-free transactions.

How do I know my order was successfully processed?

RedRate offers a no handling fee option for all online orders paid directly online, regardless of the amount. However, for online orders where customers choose to pay in cash at the store, a handling fee of AUD 5 per transaction is applied. We encourage our customers to take advantage of our direct online payment option to enjoy fee-free transactions.

Can I specify the denominations I would like in my order?

RedRate offers a no handling fee option for all online orders paid directly online, regardless of the amount. However, for online orders where customers choose to pay in cash at the store, a handling fee of AUD 5 per transaction is applied. We encourage our customers to take advantage of our direct online payment option to enjoy fee-free transactions.

Does RedRate charge a handling fee?

RedRate offers a no handling fee option for all online orders paid directly online, regardless of the amount. However, for online orders where customers choose to pay in cash at the store, a handling fee of AUD 5 per transaction is applied. We encourage our customers to take advantage of our direct online payment option to enjoy fee-free transactions.

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